beta 138 Casino & Sportsbook FAQ
Users of beta 138 ask questions across several areas: how to set up and secure an account, which payment methods we accept and how deposits and withdrawals work, what the rules are for football betting and live-dealer tables, and how our platform handles your data and account protection. This page answers the most common questions our support team receives.
The FAQ below covers account registration, KYC verification, password recovery, deposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). We also explain how our sportsbook markets work — football, badminton, MotoGP, and esports — and how live-dealer tables, slots, and loyalty tiers function on beta 138.
Read this page first if you have a general question about how beta 138 operates. If your question is not answered here, or if you need to report a technical issue, contact our support team. For detailed legal information about how we handle your data, your rights, and the terms under which we operate, see our privacy policy and terms and conditions
FAQ topics
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer
- Games and bettingfootball, badminton, MotoGP, live-dealer tables, slots, and esports markets
- Security and dataaccount protection, data deletion, and jurisdiction notice
Before your first withdrawal, we require identity verification. Upload a government-issued ID — passport, national ID card, or driver's license — and proof of address dated within the last three months, such as a utility bill or bank statement. Ensure both documents are clear, legible, and match the name and address on your beta 138 account. Verification typically completes within one business day. If documents are unclear or do not match your account details, we will request resubmission. Users in Jakarta, Surabaya, Bandung, and Medan follow the same verification process.
To request deletion of your personal data, contact our support team with your account username and the email address on file. We will verify your identity and process your request in accordance with applicable data-protection law. Note that we may retain certain data for legal, tax, or fraud-prevention purposes, and deletion may not be possible if your account has pending transactions or open bets. Your request will be reviewed and you will receive confirmation of what data has been deleted and what must be retained.
Payments and transactions
Yes. We accept bank transfers from online payment, e-wallet, mobile banking, and local payment. You can also deposit via online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Bank transfers typically take one to two hours to appear in your account. E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking) are confirmed instantly. When you initiate a deposit, we provide a unique account number or payment reference. Use that reference to ensure your deposit is credited to your beta 138 account. If your deposit does not appear after the expected time, contact support with your transaction receipt.
We do not charge fees on deposits or withdrawals. However, your bank or e-wallet provider may charge a transaction fee depending on your payment method and account type. Check with your bank (local payment, online payment, e-wallet, mobile banking) or e-wallet provider (local payment, online payment, e-wallet, mobile banking, local payment) for their fee schedule. The amount you deposit or withdraw on beta 138 is the amount you send or receive, minus any fees charged by your financial institution. If you have questions about a specific transaction, contact our support team with your transaction ID.
Games and betting
RTP stands for Return to Player. It is a percentage that describes, over a very large number of spins, how much of all money wagered on a slot game is returned to players as winnings. For example, a slot with returns an average of 96 cents per dollar wagered over thousands of spins. RTP does not predict individual results or guarantee a specific outcome on any single spin. Each spin is independent. Slot games on beta 138 — including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways — display their RTP in the game information menu. Higher RTP does not mean higher winnings; it is a long-term statistical measure.
Our loyalty programme rewards active players on beta 138 with points for deposits, bets, and gameplay. As you accumulate points, you advance through tiers, each offering benefits such as bonus credits, faster withdrawals, or exclusive access to live-dealer tables and esports markets. Your tier status is displayed in your account dashboard. Points do not expire as long as your account remains active. Tier benefits are applied automatically; no code or claim is required. The specific benefits for each tier are listed in your account settings. If you have questions about your current tier or points balance, contact support.
Security and data
Log in to your beta 138 account and navigate to the support section. Click "Open a ticket" and select the category that best matches your issue — account, payment, game, or security. Describe your problem in detail and include any relevant information, such as a transaction ID or game name. Submit the ticket. Our support team will review your request and respond via email or in-app notification. Response times vary depending on ticket volume and complexity. For urgent issues, note that in your ticket description. You can also check the status of your ticket in your account dashboard at any time.
On the login page, click "Forgot your password?" and enter your registered email address. We will send a password-reset link to that email within a few minutes. Click the link, create a new password, and log in. If you do not receive the email, check your spam folder or request a new code. Passwords must be at least eight characters and include a mix of letters, numbers, and symbols. Do not share your password with anyone. If you suspect unauthorized access to your account, change your password immediately and contact support to review your account activity.